Features in Field Adjuster Equipment
for Claims Management
Ruggedized tablets, smartphones, and specialized devices that allow claims adjusters to perform on-site assessments, document damage, and process claims information in the field.
We ask vendors to mark their product against our feature list. It is not available for all products and in some cases we have derived data from publicly available sources. The list of features follows. Vendors can add a further 10 key features of their own.
Claims Workflow Management
Features related to claims intake, triage, escalation, and progress tracking.
- Auto-Assignment Rules
- Dispatch assignments based on geography, expertise, or workload.
- Bulk Processing
- The number of claims that can be handled concurrently.
- Claim Prioritization Engine
- Automatically ranks claims by urgency or business rules.
- Configurable Checklists
- Personalized checklists per claim or line of business.
- Custom Workflow Designer
- Build and modify process steps for each claim type.
- Due Dates/Reminders
- Automatic prompts or alarms for unfinished tasks.
- Escalation Rules
- Automated triggers for cases requiring higher-level review.
- Integration with Core Claims Platform
- Seamless push/pull of claim data to main insurance claims system.
- Progress Tracking
- Visibility into status updates, deadlines, and next steps.
- Task Assignment
- Allocate and reassign tasks to adjusters automatically or manually.
Connectivity & Communication
Capabilities supporting both remote and real-time field communications.
- Bluetooth Support
- Supports connecting with other nearby devices (printers, sensors).
- Cellular Capability
- Device supports 4G/5G mobile data connections.
- Communication Logs
- Record of calls, chats, and messages linked to each claim.
- Integrated VOIP Calling
- Allows voice calls over the internet from within the claims application.
- Message Broadcast/Alerts
- Send mass notifications regarding crisis events or urgent information.
- Push-to-Talk
- Walkie-talkie style team communication built in.
- Real-Time Chat Integration
- Text chat functionality with internal teams or policyholders.
- Satellite Communication Option
- Ability to use satellite signals where cellular is unavailable.
- Video Call Support
- Initiate and receive video calls for live assessments.
- WiFi Support
- Access to wireless networks for data sync and updates.
Data Security & Privacy
Measures ensuring claim and customer information remains secure and compliant with regulations.
- Audit Logging
- Tracks all user actions for security review and compliance.
- Automatic Time-Out
- App/device automatically logs out after period of inactivity.
- Compliance Certifications
- Adherence to legal/privacy standards (e.g., GDPR, HIPAA).
- Device-level Authentication
- Multi-factor authentication required to access device or app.
- End-to-End Encryption
- All data stored or transmitted is encrypted from device to back office.
- Physical Hardware Locks
- Physical locking mechanism to prevent unauthorized device use.
- Remote Wipe Capability
- Support for remotely erasing data from lost or stolen devices.
- Role-Based Access
- Only authorized personnel can view certain types of data.
- Secure Data Storage
- Data stored with encryption on the device and in the cloud.
- User Permission Settings
- Granular permissions for different app functions.
Device Hardware
Physical components and specifications of equipment used by field adjusters for claims inspection, data capture, and communication.
- Barcode/QR Scanner
- Ability to scan barcodes or QR codes for quick data entry.
- Battery Life
- The operational lifespan on a single battery charge.
- Carry Case Included
- Protective carrying case supplied with equipment.
- Connectivity Ports
- Types and number of hardware ports available (e.g., USB, HDMI).
- Durability
- Ability of the device to withstand harsh field conditions (water, dust, shock).
- GPS Capability
- Ability to acquire and record geo-location data.
- Integrated Camera
- Device has a built-in camera for capturing photographic evidence.
- Replaceable Parts
- Ability to replace common hardware components in the field (batteries, screens).
- Ruggedness Rating
- Industry-standard certification (such as IP67, MIL-STD-810G) for rugged devices.
- Screen Size
- Display size for viewing documents and forms.
- Touchscreen Capability
- Device supports input via touchscreen.
- Weight
- The total weight of the equipment for portability.
Field Collaboration Tools
Features that support interaction and teamwork between field adjusters, inspectors, and back-office staff.
- Collaborative Document Editing
- Multiple users can edit the same report/document simultaneously.
- Expert Consultation Integration
- Seamless invitation/escalation to specialists (engineers, medical, legal).
- Instant File Sharing
- Send files to colleagues instantly in field conditions.
- Live Location Sharing
- Adjusters can see each other's field locations in real time.
- Mobile Whiteboard
- Collaborative sketching/drawing tool for field teamwork.
- Notification Controls
- Control team alerts and message preferences.
- Real-Time Group Chat
- Chat groups for teamwork on large/complex cases.
- Shared Calendar
- Team schedules and joint appointment management.
- Team Task List
- Shared actionable lists for joint assignments.
- Voice Memo Sharing
- Share short recorded audio messages with team.
Image and Document Management
Capture, store, organize, and retrieve files created during field inspections.
- Audit Trail for File Access
- Records of who accessed, modified, or shared each file.
- Batch Upload
- Upload multiple images/documents simultaneously.
- Cloud Storage Integration
- Files sync directly to secure cloud repositories.
- Direct Email Sharing
- Send files directly from the field to stakeholders via email.
- Document Tagging
- Apply metadata for easy retrieval and classification.
- File Size Limit
- Maximum individual file size supported by the system.
- High-Resolution Image Capture
- Ability to capture photos suitable for detailed claims review.
- Optical Character Recognition (OCR)
- Automatically extract text from physical documents/photos.
- PDF Generation
- Automatically create reports or summaries in PDF format.
- Version Control
- Track and manage different revisions of the same document or photo.
Integration & Interoperability
Seamless connections to insurance back office, third-party, and auxiliary systems.
- API Support
- Well-documented APIs for integration with other software solutions.
- Data Export Options
- Customizable data exports (CSV, XLSX, PDF, XML, JSON, etc.).
- Digital Payment Integration
- Connects directly with systems to issue claim payments digitally.
- ERP/CRM Integration
- Direct exchange of data with internal ERP or CRM systems.
- Email Integration
- Automatically link correspondence to relevant claims.
- GIS Mapping Integration
- Overlay claims with geospatial data for risk and catastrophe assessment.
- Legacy System Compatibility
- Supports integration with older back-office systems.
- Single Sign-On (SSO)
- Access through company-wide authentication systems.
- Third-Party Data Feeds
- Accepts data from external providers (weather, repair estimates, etc.).
- Workflow Automation
- Trigger external actions based on field events.
Mobile Software
Applications running on devices to facilitate claims data collection, processing, and communication.
- Automated Sync
- Automatic synchronization of locally stored data with central systems once connectivity is restored.
- Automatic Updates
- Automatic application updates without user intervention.
- Camera Barcode/QR Integration
- Direct scanning of QR/barcodes through the software interface.
- Digital Signature Capture
- Supports collecting policyholder/customer digital signatures.
- Error Reporting System
- In-app function to report software or hardware issues.
- Form Customization
- Capability to customize data entry forms for different claim types.
- In-app Help/Guides
- Reference materials or guided workflows included in the app.
- Integrated Photo Annotation
- Allows adding notes, highlights, or sketches directly to captured images.
- Multi-language Support
- Application supports use in multiple local languages.
- Offline Functionality
- Ability to operate and store data without network connectivity.
- Push Notifications
- Real-time alerts for new assignments, policy updates, or safety warnings.
- Real-Time Data Validation
- Immediate feedback on data completeness and accuracy before submission.
- Speech-to-Text
- Transcription of verbal notes into text fields.
Reporting & Analytics
Tools and outputs to analyze field activity, claims progress, and productivity.
- Automated Report Scheduling
- Push regular reports to stakeholders on a scheduled basis.
- Compliance Reporting
- Reports tailored to regulatory requirements.
- Custom Report Builder
- Create tailored reports from claims and inspection data.
- Dashboards
- Visual, at-a-glance summaries of field adjuster activity and claims status.
- Data Visualization Tools
- Generate graphs, charts, and maps directly from raw data.
- Exception Reporting
- Alerts and reports for out-of-norm claims or field activity.
- Exportable Analytics
- Ability to export analytics/reports in multiple file formats.
- KPI Tracking
- Monitor key performance indicators (volume, speed, NPS, etc.).
- Productivity Analysis
- Reports on individual or team performance metrics.
- Time-to-Resolution Metrics
- Measurement of average/median claim cycle time.
User Support & Training
Resources and mechanisms to onboard, train, and support field adjusters in using their equipment and software.
- Contextual Help
- Help prompts or support links embedded in workflow screens.
- Feedback Mechanism
- Tool/feature to submit suggestions or report user experience issues.
- In-App Tutorials
- Interactive walkthroughs and tips for new users.
- Knowledge Base
- Searchable library of articles, videos, and FAQs.
- Live Chat Support
- Direct access to product support staff via chat.
- Onboarding Checklist
- Structured guide to fully set up and start using the system.
- Phone Support
- Availability of phone help during working hours.
- Remote Desktop Support
- Option for technicians to remotely diagnose/fix software issues.
- Self-Service Ticketing
- Ability to log and track IT/support requests from the device.
- User Manual Access
- Full digital manual available on the device.